Can we help?

• If you already have an account with DataNostra, log into your DataNostra account and download the DataNostra software from the Downloads site, otherwise go to the "Sign up" page, and open an account. After you have done so, you will be taken to the Downloads page, from where you can download the software.
• Select your preferred language.
• DataNostra will guide you through the setup process.

Select Tools | Configure from the main menu or press the "Configure" button.

The File Explorer will open up, showing you all the files you have on your computer.

Use the check boxes to select individual files or whole folders to back up.

Advanced users can click on the "Filters" button on the bar at the top of the File Explorer. This will open the Applications and File Types Explorer. Here you can select files to include or exclude from your backup based on application or file type.

After you have made your file selection, you can either press the "Start Backup" button or let DataNostra back up automatically for you. Go to Tools | Options to make the appropriate selection.

Select Tools | Restore from the main menu or press the "Restore" button. The Restore Explorer will open up, showing you all the files you have backed up to DataNostra servers. Select a file or files to restore using the check boxes, then click the "Begin Restore" button. DataNostra will restore your files to a temporary folder. Once all the files you selected have been placed there, DataNostra will ask you if you want to place them in their original folders. You can either place them back in their original folders or have DataNostra open Windows Explorer on the temporary folder where they have been saved.

• Log into your DataNostra account and download the DataNostra software from the Downloads site.
• Install the software on your new machine.
• As part of the installation process, DataNostra will ask you if you are replacing an old computer or adding a new one.
• Choose replacing a computer. Press Next.
• DataNostra will ask you to select which computer you are replacing.
• Select the machine you are replacing from the list.
• DataNostra will download the settings for the old machine onto this one.
• Once the download has finished, you can choose to download some or all of your files from DataNostra.

• Log into your DataNostra account and download the DataNostra software from the Downloads site.
• Install the software on your new machine.
• As part of the installation process, DataNostra will ask you if you are replacing an old computer or adding a new one.
• Choose adding a new one and select how much space to allocate to this computer. Press Next.
• Press next, select files to backup, and you're done.

Q. Why does Windows report different size on disk than does DataNostra? A. Windows reports approximate size on disk when you view a hard-disk's properties. To get an accurate report, you have to add up all folder properties for a specific disk. Q. Why do I get an error saying "File is open - cannot backup"? A. The Microsoft infrastructure required to make shadow copies has failed to initialize. Please restart the the following services: · Volume Shadow Copy. · COM+ System Application. · Distributed Transaction Coordinator. . MS Software Shadow Copy Provider. Q. What security features does DataNostra have? A. 1. Encrypted file names. 2. Runs as a service while you are not logged on and away from your computer. 3. Blowfish encryption algorithm. 4. Files are encrypted twice before leaving your computer. 5. Secure data centre in Sydney, Australia. Q. What data integrity features does DataNostra have? A. 1. Files are double checked to ensure integrity of copies. 2. Q. Are empty folders backed up? A. No. DataNostra only backs up files. Your folder structure is not known to us (part of the security we offer) and we don't want to know. Q. Do I need to monitor my back ups? A. Definitely. After every backup, DataNostra tells you exactly which files were backed up - and just as importantly - which were not backed up and why. Q. Can I download my files using a web browser? A. No, you can't, for the simple reason that we do not know your file names nor your folder structure. All we know about your files is their size, the time they were backed up, and a code that looks like this: F0A6DF62-9BA3-4721-8BDDECDD8DA1D066. Q. Then how can I download my backed up files? A. By using the DataNostra software. Simply click on the Restore button on the main screen, and a list of files exactly like your folder structure will be shown to you. Select which files or folder you want to retrieve, click Restore Now, and in a few moments, depending on the size of the files, they will be downloaded directly to your computer. Q. I get an "Unexpected Error in Wininet channel(2)" or similar error. A. Internet Explorer is in offline mode. To use WinInet, IE needs to be in online mode. Open Internet Explorer and uncheck "Work Offline" from the File menu.