Updated and Effective as of March 21, 2009
Our Terms and Conditions of Use discuss how we handle, encrypt, and protect the data you choose to store on our servers (and any related data) ("backup data"), as well as other matters. All provisions of the Terms and Conditions of Use are incorporated into this document by reference.
Why DataNostra Collects Personal Information
DataNostra collects your Personal Information at a variety of points, including when you place an order, download a new product or update, register a licence, request services, store backup data, confer with one of our customer support technicians, or take part in other activities on our website. During these interactions we will collect Personal Information relevant to your transaction with DataNostra, such as your name, mailing address, phone number, e-mail address, and credit card information, along with information about the DataNostra products or services you license, such as the activation code, date of purchase, and information relating to a support issue. DataNostra will use your Personal Information to send you messages through desktop alerts, SMS/Text messaging, email, etc. concerning updates to DataNostra products or services. Please be aware that if you choose not to provide us with your personal information, we may not be able to, or may choose not to, make DataNostra products or services available to you.
DataNostra products or services are not marketed to or intended for use by individuals who cannot legally bind a contract. Accordingly, DataNostra does not intentionally gather any Personal Information about visitors or customers who are under the age of 18. If you are under the age of 18 or otherwise lack the capacity to enter into a binding contract, do not use our website or services yourself. Please ask an adult to establish an account with us instead.
Sharing Your Personal Information
Cookies and Other Technologies
DataNostra uses "cookies" and other technologies to collect data that enable us to better understand and improve the usability, performance and effectiveness of our website. Cookies are files sent to your browser and stored on your computer. If you do not want DataNostra to send cookies to your browser, you can set your browser options to reject cookies or to notify you when a website tries to put a cookie into your browser software. Rejecting cookies may affect your ability to use some features of DataNostra products or services. DataNostra gathers general information about visits to our website, the files you have marked for backup, the configuration of your computer and your computer's interaction with DataNostra, and stores this information in log files. DataNostra uses this information to understand traffic and downloads on our website, enabling us to improve the site, provide the best online experience possible, and improve our ability to serve our customers. To install DataNostra products or services on your computer, you must be an "Authorised Administrator." By installing DataNostra products or services on your computer, you grant DataNostra the right to back-up any and/or all of the files on the computer regardless of who might be the creator, originator, editor, or otherwise the owner of those files. You assume sole responsibility for DataNostra receiving access to and backing-up those files.
How We Communicate with You
DataNostra may, from time to time, send you emails, or desktop alerts or other communications containing the following types of information: notifications of detected problems with your service; notifications concerning the expiration of your account; activity status reports; service and software upgrade notices; notices concerning new or related products or services from DataNostra or other providers, enhancements, and price changes, notifications regarding suspected unlawful or inappropriate use, and requests for feedback on your DataNostra products or services.
Security for Your Personal Information
How You Can Access Or Correct Your Personal Information
You can access selected Personal Information that we collect online by selecting the "Client Login" tab on our home page and logging in. We use this procedure to better safeguard your information. You can correct factual errors in your Personal Information on our Web site or by sending a request (to email@example.com) that credibly shows error. To protect your privacy and security, we take commercially reasonable steps to verify your identity before granting access or making corrections.
European Personal Identifiable Information
The Personal Information we collect from individuals or equipment located in the European Economic Area ("European Personal Information") may be processed on servers in Australia. DataNostra has selected the Safe Harbor mechanism as the means for complying with its obligations under the EU Data Privacy Directive 95/46/EC and Member State implementing legislation to provide adequate safeguards for the privacy and security of European Personal Information transferred out of the European Economic Area.
Definitions Applicable to European Personal Information
The following definitions apply to DataNostra's policies pertaining to protection of privacy and security interests in European Personal Information. "DataNostra" means DataNostra Online Backup, its subsidiaries and its predecessors and successors. "Personal Information" means any information or set of information that identifies or could readily be used by DataNostra or its agents to identify an individual. Personal Information does not include information that is encoded or anonymised, or publicly available information that has not been combined with non-public Personal Information. "Sensitive European Personal Information" means European Personal Information that reveals race, ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, or that concerns health or sex life.
Privacy Principles Applicable to European Personal Information
DataNostra Contact information
If you have any questions or comments, please contact us at firstname.lastname@example.org. Although we strongly prefer email communication, you may also send regular postal mail to: DataNostra Online Backup Unit C15, 372 Wattle Street Ultimo NSW 2007 Australia